“The browser did not navigate to the order received page after placing the order” Error

Error: “The browser did not navigate to the order received page after placing the order”
Code: no-order-received-page

This error suggests that after completing an order, the expected order confirmation page did not load. This may indicate a problem with order processing, page redirection, or server response.

Troubleshooting Steps:

  1. Verify Order Processing
    • Check Payment Gateway: Ensure that the payment gateway is properly configured and operational. Verify that it processes the payment and redirects correctly.
    • Order Completion: Confirm that the order completion process is functioning as expected. Check for any issues in the backend that might prevent the order from being completed.
  2. Review Page Redirection
    • Redirection URL: Verify that the redirection URL to the order confirmation page is correct. Check the settings in your WooCommerce or checkout plugin to ensure it points to the correct page.
    • Redirection Logic: Ensure that the redirection logic in your scripts or plugins is correctly implemented and triggers after the order is processed.
  3. Check for JavaScript Issues
    • Console Errors: Check the browser’s console for any JavaScript errors that might be preventing the redirection. Fix any errors that might interfere with the navigation to the order received page.
    • Script Execution: Ensure that all necessary scripts are running correctly and that there are no conflicts affecting the redirection.
  4. Test Environment Consistency
    • Environment Match: Ensure that the test environment mirrors the production environment as closely as possible. Differences in configurations or data can affect the order processing and redirection.
    • Data Consistency: Make sure that the data used in the test environment is consistent and reflective of real-world usage. Inconsistent data can lead to unexpected behavior during the checkout process.
  5. Inspect Server Response
    • HTTP Status Codes: Check the HTTP status codes returned during the checkout process. Ensure that there are no server errors (e.g., 500 Internal Server Error) that might prevent the order received page from loading.
    • Network Requests: Use the browser’s network tools to inspect the requests made during the checkout process. Verify that all necessary requests complete successfully.

Additional Tips:

  • Wait for Page Navigation: Adjust the test script in Checkview.io to wait for the navigation to the order received page before proceeding.
  • Redirection URLs: Ensure that the redirection URLs used in your WooCommerce settings are correct and match the expected order received page.
  • Debugging with Developer Tools: Use the browser’s developer tools to inspect the network activity and understand why the redirection to the order received page is not happening. This can help identify issues with server responses or JavaScript execution.
  • Professional Help: If issues persist, consider consulting with a web development expert or a testing specialist for a thorough analysis and tailored solutions.